Find answers to common questions about our memorial services
GraveWay provides comprehensive memorial services including transport to cemeteries, grave care and maintenance, digital memorials, and cemetery location services. We also offer 24/7 support and consultation services.
Getting started is easy! Simply contact us through our website, phone, or WhatsApp for a free consultation. We'll discuss your needs and create a personalized service plan for you.
We currently serve the greater Johannesburg area and surrounding regions in Gauteng, South Africa. We're expanding our services to other provinces and will update our coverage areas regularly.
While our office hours are Monday-Friday 9AM-6PM, we provide 24/7 emergency support for urgent situations. Our digital services are available around the clock.
We recommend booking transport services at least 24-48 hours in advance to ensure availability. For special occasions or peak times, booking a week ahead is advisable.
Yes, we have wheelchair-accessible vehicles available. Please let us know when booking if you require this service so we can ensure the appropriate vehicle is assigned.
Yes, all our vehicles are equipped with GPS tracking. You'll receive real-time updates on the vehicle's location and estimated arrival time.
We offer flexible scheduling options including single visits, monthly care, and annual packages. The frequency depends on your needs and the package you choose.
Our grave care services include cleaning of headstones, removal of debris, landscaping maintenance, flower arrangements, and photo updates. We also provide detailed reports of our work.
Absolutely! We work with you to create personalized flower arrangements that reflect your loved one's preferences or family traditions. We can accommodate special requests and seasonal arrangements.
Digital memorials are online pages where you can share photos, videos, stories, and memories of your loved one. They're accessible 24/7 and can be shared with family and friends worldwide.
Yes! Family members can contribute photos, videos, and memories to the digital memorial. You control who has access and can moderate contributions as needed.
Digital memorials are designed to be permanent and are maintained indefinitely. We ensure your precious memories are preserved for future generations to access.
We accept cash, card payments, bank transfers, and online payments. Payment is typically due upon service completion, though we can arrange payment plans for larger packages.
Yes, we offer package discounts when you book multiple services together. We also provide discounts for regular customers and annual subscriptions.
No, we believe in transparent pricing. All our prices include VAT and any additional costs are clearly communicated upfront. What you see is what you pay.
Yes, you can cancel or reschedule services up to 24 hours before the scheduled time at no cost. For cancellations within 24 hours, a small fee may apply.
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